IT support - The backbone of any tech-driven enterprise
IT consultancy defines providing reliable IT knowledge and guidence to customers for better decision making about ICT and associated infrastructure.
IT support concerns providing assistance and practical solutions for IT problems to tech consumers relying on professional skills and ethics.
Despite technology being robust in solving common problems in our lives, it comes with hidden costs of consultancy and support.
Computers, printers, networks and servers require IT technicians and companies to offer reliable knowlegde to their customers for proper appropriation of resources, understand the purpose and goals of procurement.
After purchase and installation, such infrastructure requires updates, upgrades and general monitoring to ensure efficiency and prevent downtime losses.
When a computer network for a hospital breaks down, it antagonises the normal routine of patient entry, patient quee management, payment record management and pharmacy activity.
An IT technician will asses the problem, analyse quicker and efficient solution and restore the network back for activities to resume.